Terms for returning products

 

 

Returns

 

You can cancel your orders without reasons, within 30 working days from the day after the day you received the goods. You will be refunded any amount you have been charged within 30 days of cancellation. However, in the event the goods have been delivered or despatched to you prior to cancellation, you must return the goods to us, and pay the costs of shipping and credit card charges. Any goods returned must be received by us in the same condition and, as far as possible, in the same packaging as when they were delivered to you. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods.

If the goods are damaged or the wrong item has been dispatched a full refund will be made upon receipt of photographic evidence clearly showing damage to the item. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods.

It is vital to obtain a proof of postage certificate when returning goods as we can't be held responsible for goods lost in transit to us.

When returning fragile items such as framed artwork, please ensure to package well (preferably in original packaging) and purchase insurance to protect against damages as we will not refund damaged returned goods.

 

If for any reason you are unhappy with your purchase, you can return it to us using original condition within 14 days of delivery date and, once the item is received and inspected, we will issue a full refund for the price you paid for the item. Postage and packing fees will not be refunded in the case of non damaged items. 

 

Nothing in these conditions affects your statutory rights as a consumer.

 

If you would like to request a return email us @ info@atumarts.com or call us on: 07940113581 / +447940113581.